You may withdraw your order by notifying us on email (firstname.lastname@example.org) within 14 days from the day that you received the ordered products. Please send us a withdrawal notification containing your name and the order number and a specification of which products that the withdrawal relates to. You will then receive a return shipping label that you can print and attach to the parcel. You are responsible for the condition of the products during the shipment back to us and we therefore recommend that you send these well packaged, in good condition and in their original packaging.
When an order is withdrawn by you, we will refund the price that you have paid for the products. However, the return freight cost will be covered by your end, and if it’s any depreciation in value of the product that will also be deducted from the refund. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.